Definition
Claim: In Canadian insurance, a formal request made by the policyholder (or someone acting on their behalf) to the insurance company asking for payment or services as outlined in their insurance policy. It is triggered by a specific event—such as a car accident, house fire, medical treatment, or theft—that causes a loss or expense the policy covers. The insurer evaluates the details, verifies coverage, and determines how much—if any—money or assistance will be provided based on the terms of the policy.